2026-11-09T02:36:46Z https://journals.klisc.or.ke/jiskm/oai

oai:ojs2.journals.klisc.or.ke:article/1 2026-09-14T07:19:25Z jiskm:ART driver

Foreword Mwanzu, Arnold Dear Esteemed Readers, I am thrilled and delighted to welcome you to the very first edition of our newly launched digital journal, the KLISC Journal of Information Science and Knowledge Management. On behalf of our Governing Board, it is my privilege to share this significant milestone with you. The digital era has ushered in profound transformations in how knowledge is generated, shared, and consumed. In this ever-evolving information landscape, libraries play a pivotal role in facilitating access to scholarly research and KLISC is steadfast in its commitment to remaining at the forefront of these changes, embracing new opportunities, and making a meaningful impact on the information society, as outlined in our strategic plan and mission. The launch of this online journal represents a noteworthy milestone for us, as it provides an innovative platform for the dissemination and exhibition of cutting-edge research from distinguished scholars worldwide. Our objective is to promote open access to high-quality, thought-provoking research, stimulate critical thinking, and contribute to the advancement of library science, information management, and knowledge studies. I am profoundly grateful to our editorial team, a group of eminent experts in their respective domains, whose assiduous efforts have meticulously curated this inaugural issue. Through their dedication and collective expertise, they have assembled a selection of peer-reviewed articles that capture the diversity and depth of contemporary scholarship. To all the authors whose work graces these pages, I extend my heartfelt gratitude. Your research, innovation, and intellectual curiosity are the driving forces behind the progress we make as a society. I firmly believe that KLISC JISKM will serve as a valuable platform for the global dissemination of your work, earning recognition for your scholarly accomplishments. Lastly, I wish to express my sincere appreciation to our readers. Your passion for knowledge and thirst for inquiry are the engines propelling our shared quest for excellence. As readers, your support, feedback, and active involvement are pivotal to the success of KLISC JISKM. Once again, I welcome each of you to this inaugural edition of our journal. I encourage you to delve into the fresh insights and ideas presented here and anticipate the profound impact it will undoubtedly have on the library community. Warm regards, Dr. Arnold Mwanzu Chairperson, Kenya Libraries and Information Services Consortium (KLISC) Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/1 10.61735/8k7zxr64 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/1/1 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/2 2026-09-14T07:19:25Z jiskm:ART driver

Editorial Chilimo, Wanyenda I am pleased to introduce the inaugural edition of the KLISC Journal of Information Science and Knowledge Management (KLISC JISKM), the official publication of the Kenya Library and Information Services Consortium. This journal disseminates the latest academic research and practical insights covering a wide spectrum of topics within the fields of Information Science and Knowledge Management. In this inaugural issue, we present six articles comprising reviews and full-length research papers. These articles delve into the lessons garnered from the impact of the COVID-19 pandemic on library services. Moreover, they shed light on the strategies employed by libraries to maintain and enhance their services in the post-pandemic landscape. We highly value and appreciate your contributions to this journal. Please be informed that all submissions undergo a rigorous double-blind peer review process, ensuring they align with the journal's academic quality standards and scope. The papers featured in this journal are instrumental in advancing knowledge in the field and significantly contribute to the journal's success. I extend a warm invitation to all of you to submit your articles to KLISC JISKM. Your participation is invaluable, and we look forward to your continued support. Thank you. Dr Wanyenda Chilimo (PhD) Editor-in-Chief, KLISC JISKM Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/html https://journals.klisc.or.ke/jiskm/article/view/2 10.61735/1a5wjz45 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/2/11 https://journals.klisc.or.ke/jiskm/article/view/2/12 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/3 2026-09-14T07:19:25Z jiskm:ART driver

Accessibility and utilization of information resources in the post COVID-19 era: A case of selected university libraries in Kenya Musungu, Mercy Shidemburi Maina, John COVID-19 pandemic Information Resources Information Access Information Utilization University libraries play a pivotal role in fostering teaching, research, and innovation by offering essential information resources. However, patrons often encounter challenges in using these resources. The research aimed to examine the factors influencing the utilization of information resources in university libraries at Kenyatta University Meru University of Science and Technology and post-COVID-19. The objectives were to:  determine the skills needed by librarians in supporting utilization of information, analyse the innovative methodologies used to facilitate access to library resources/services, examine the challenges faced by librarians and patrons and determine the importance of Information Communication Technology (ICT) in improving information resources usability and consumption. The study adopted a descriptive survey research design with quantitative research methods. The study was conducted at Kenyatta University and Meru University of Science and Technology libraries. Simple random and purposeful sampling techniques were used to distribute questionnaires to patrons and librarians, respectively. Data was collected from 20 librarians and 309 patrons, out of whom, 26 librarians and 357 patrons were sampled. The questionnaires underwent expert review to ensure their validity and reliability. The study found that 81% of librarians prefer online search resources, while 41% prefer physical textbooks. 16.5% of patrons preferred e-books and e-journals, with inadequate computers (32%) and unreliable networks (25.7%) as challenges affecting access and utilization of resources. The librarians identified lack of cooperation, inadequate digital library skills, understaffing, and poor network as major obstacles to facilitating access and utilization of library resources. The study recommends that university management should enhance librarian capacity building, training, and reengineer ICT infrastructure to enhance access and utilization of resources in the post-COVID-19 era.  The study's findings will aid librarians in redesigning library functions to enhance the efficacy of library services in meeting user information needs. Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/3 10.61735/g23t5g42 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/3/3 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/4 2026-09-14T07:19:25Z jiskm:ART driver

Changing role of librarians in the wake of the COVID-19 pandemic: A Nigerian perspective Abu, Ahmed Adamu Ajayi, Stephen Adekunle Alhassan, Jibril Attahiru Librarians COVID-19 pandemic Information dissemination Communication channels Social Media Librarians' role goes beyond the delivery of services such as providing current awareness, selective dissemination of information, and referral services among others. It involves helping people to comprehend vital information through the provision of media and information literacy support. One of the recent issues is curtailing the spread of the COVID-19 pandemic. The main objective of the study was to determine the changing roles of librarians in preventing the pandemic, and the challenges in sharing information on the COVID-19 pandemic. A descriptive survey design using Google Forms was used. Google form links were sent to the online forum of librarians in Nigeria. A population of 759 was derived from various online platforms. The Krejcie and Morgan sampling method was used to pick the sample size of 250 respondents, to achieve the sampling size, the research was observant to make sure the number of respondents did not exceed the sample size by constantly checking the response report. The return rate was 127 librarians. The study's findings revealed that librarians used formal and informal channels to disseminate information to society in the wake of the pandemic. It further revealed that WhatsApp groups, Facebook, and flyers, among others were the most used channels. The findings also revealed that librarians play a critical role in preventing the pandemic spread by posting cleaning, safety measure and social distancing information on various WhatsApp groups they belong to. The study recommends that libraries should also consider other means of communication such as visiting market places, visiting local communities, peer group discussions, and use of telegram, among others to advocate for the prevention of COVID-19 pandemic Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/4 10.61735/gn9m2j17 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/4/4 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/5 2026-09-14T07:19:25Z jiskm:ART driver

Every “reader” his or her “book”: Information services to persons with disabilities in Tangaza University College Awuor, Afline Kwanya, Tom Persons with disabilities PWDs Ranganathan’s Laws Information rights Academic libraries post-COVID Kenya Shiyali Ramamrita Ranganathan, an Indian librarian, and mathematician developed the Five Laws of Librarianship in 1931. Principles drawn from these laws undergird the design and delivery of library services to date. The second law states that “every reader his or her book”. This implies that libraries should deliver services and resources which are customised for the specific needs of unique categories of their users. The degree to which academic libraries in Kenya offer appropriate services to persons with disabilities (PWDs), particularly in the post-COVID-19 era, is unknown. This paper evaluates the services offered to PWDs by academic libraries in Kenya using Tangaza University College Library as a case study. Specifically, the paper assesses the preparedness of academic libraries in Kenya to meet the information needs of PWDs, identifies the services and resources offered to PWDs by academic libraries in Kenya, evaluates the usability of the services, and proposes a framework for providing information services to PWDs in academic libraries in Kenya in the post-COVID 19 era. This paper was developed using concurrent triangulated mixed methods research through which quantitative and qualitative data was collected from 11 librarians and 9 PWDs using questionnaires and interviews respectively. Due to the small number of the target population, a census was used. The findings of the study reveal that academic libraries are least prepared to offer information services and materials to PWDs. Although commendable efforts are being made, there are gaps in the conceptualization, design, and delivery of the services. There is a need for a framework to mainstream the needs of the PWDs in the bouquet of services offered by academic libraries in Kenya. The findings contribute to the discourses on the emerging role of libraries in safeguarding the information and communication rights of PWDs in Kenya and abroad in the post-COVID era. A framework to enhance information services to PWDs by academic libraries in Kenya is proposed. Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/5 10.61735/5w773b02 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/5/5 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/6 2026-09-14T07:19:25Z jiskm:ART driver

Rejuvenating Kenyan Academic Library Services in the post-COVID-19 era Koech, Rahab Kimile, Nancy Academic libraries COVID-19 pandemic Digital literacy Digital library ICT in Libraries Academic libraries in Kenya have invested heavily in subscribing to electronic resources through the Kenya Library Information Services Consortium (KLISC), an attempt has been made to install relevant technological infrastructure and to some extent ensured the utilisation of digital services and resources to meet the needs of their clientele. However, the COVID-19 pandemic posed a special challenge to physical library services. Academic institutions were forced to close down to reduce the spread of the virus and fully provide their services online. This paper explores the interventions academic libraries applied to provide their services during COVID-19 era with a view of rejuvenating library services in the post-COVID-19 era in Kenya. A systematic literature review was used a methodology for the study. The review of online published articles on academic libraries operations and services provision amidst COVID-19 pandemic was conducted with a view to identifying global interventions to help rejuvenate academic library services in Kenya in post COVID-19 era. Findings of this study shows thatglobally, academic libraries adopted varied online strategies to provide services. Some of these include, document delivery via email, use of VPN to access online resources, mobile apps, web-based live chat, interactive social media platforms and online meeting applications such as google class, google meet, zoom, webinars. The finding provides key insights to varied media utilized in library operations and services.  Challenge that hindered optimum utilisation of the service include lack of adequate information technology infrastructure and devices, limited budgets, insufficient digital competences, and inadequate digital policies. This paper recommends development of library digital policies on use of digital resources, re-prioritize enhanced library budgets to increase e-services provision, build capacity of library staff and users and invest in appropriate IT infrastructure in order to reposition library services appropriately in the post COVID-19 era and beyond Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/6 10.61735/j7d4hj97 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/6/6 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/7 2026-09-14T07:19:25Z jiskm:ART driver

Teaching Information Literacy in University Libraries in Kenya during the COVID-19 Pandemic Sawe, Emily Musangi, Penninah COVID-19 pandemic Information literacy University libraries Kenya detected its first COVID-19 case on March 19th, 2020, which led to educational institutions being shut down and learning activities shifting online. This change greatly impacted university operations, including university libraries. Before the pandemic, university libraries were teaching information literacy (IL) through conventional methods, which were mostly physical. Universities transitioning to online education necessitated libraries to rethink IL instruction. The purpose of this study is to assess the suitability of the modes of teaching, librarian skills, and resources required for IL delivery in university libraries in Kenya during the COVID-19 period. The objectives are to establish the modes of teaching IL used by university libraries, the skills, and resources required in the teaching of IL in an online environment, identify the challenges faced to offer IL during the COVID-19 pandemic period and recommend the best practices in IL delivery in an online environment. The study used systematic review of existing literature. Multi-platforms, synchronous and asynchronous, were employed at varied degrees; the success of the online modes of teaching was affected by the inaccessibility of the requisite resources, unpreparedness by the librarians and students as well as the demand for new skills. The study recommends contextualization of teaching initiatives, provision of professional development to librarians, development of contingency plans, and evaluation of the online modes of teaching for continual improvement. Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/7 10.61735/4e57v779 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/7/7 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/8 2026-09-14T07:19:25Z jiskm:ART driver

The Quest for Quality in University Education in the Post-COVID-19 Era: Do Anti-plagiarism Tools Still Matter? Kavulya, Joseph M. Kiilu, Vincent Bob Kyengo, Bernadetta N. Antiplagiarism software Plagiarism University Education Quality COVID-19 pandemic Plagiarism is a major global challenge to quality assurance in higher education. Various efforts have been made to overcome the menace including the use of anti-plagiarism tools. At the same time, many questions have been raised about the efficacy of the current generation of tools in detecting, preventing plagiarism, and guaranteeing the quality of education.  This paper examines the limitations of plagiarism detection tools in enhancing the quality of academic outcomes and proposes measures for improvement.  The paper argues that while anti-plagiarism software has a role in preventing plagiarism in academic writing and academic integrity, they are not the panacea to the plagiarism pandemic, especially in the COVID-19 era. It proposes that there is a need to reform methods of assessment and implement forward-looking policies to address the underlying causes of plagiarism, provide students with appropriate information literacy skills training, and above all cultivate a culture of academic integrity in higher education institutions (HEIs). Kenya Libraries and Information Services Consortium (KLISC) 2023-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/8 10.61735/q6r4kp50 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 1 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i1 eng https://journals.klisc.or.ke/jiskm/article/view/8/8 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/9 2026-09-14T07:19:37Z jiskm:ART driver

Strategies for sustainable access to electronic resources during COVID-19 pandemic: Experience from the Consortium of Uganda University Libraries (CUUL) Kiwelu, Jackline Estomihi Mwesigwa, Andrew Karungi, Jesca Consortium of Uganda University Libraries Consortia sustainability Electronic resources and services COVID-19 pandemic Academic libraries Uganda Pandemics The paper shares the strategies the Consortium of Uganda University Libraries (CUUL) adopted to provide access to electronic resources to its member libraries in COVID-19 pandemic era. It examines the challenges, opportunities COVID-19 brought and how CUUL managed to deliver its mandate during the pandemic. The study used a qualitative research approach and a survey research design. A structured online interview data collection tool was employed to collect the required information from the CUUL executive committee members and the electronic resources functional committee. Content analysis method, with coding and categorization, was used for data analysis and presentation of findings. This paper creates awareness of the challenges, opportunities COVID-19 brought and strategies the CUUL used to sustain e-resources subscription since the outbreak of COVID-19. Funding and licensing costs are among the challenges mentioned while the opportunities were that the funders’ awareness of the need for e-resources and the online learning needs justified the need for e-resources sustainability by the consortium. Embracing open access initiatives, remote access and longer licensing period were among the strategies for e-resources sustainability. This paper provides effects and strategies for responding to global hazards that have the potential to affect consortium’s income for sustainable subscription to e-resources. It also adds literature on the impact of COVID-19 on university libraries in developing countries which is minimal. Kenya Libraries and Information Services Consortium (KLISC) 2024-02-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/9 10.61735/j0pfa041 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 2 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i2 eng https://journals.klisc.or.ke/jiskm/article/view/9/13 Copyright (c) 2024 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/10 2026-09-14T07:19:37Z jiskm:ART driver

Equity and inclusivity in library services for people with disabilities during the COVID-19 pandemic: Case of Kaimosi Friends University, Kenya Shikuku, Carolyne Persons with disabilities Remote Services Assistive technologies Virtual Services COVID-19 Pandemic New normal The study sought to investigate the level of preparedness of Kaimosi Friends University (KAFU) library in service provision to People With Disabilities (PWDs) during the COVID-19 pandemic with a view to providing strategies aimed at ensuring equity and inclusivity in service provision. The specific objectives of the study were: to investigate the level of preparedness of the library in providing services to PWDs; to explore the types of services available for PWDs; to establish the opportunities and challenges PWDs encounter in accessing services; provide strategies to mitigate against these challenges and enhance equity and inclusivity in service provision. The study was informed by the social model of disability. The research adopted qualitative research design. The study population included users with physical challenges, visual and hearing impairment and service providers. Purposive sampling technique was employed targeting information rich sources. Data was obtained through face-to-face interviews complemented by the observation method. Data was analyzed thematically and aligned to the objectives of the study. The findings of the study indicated that the library was inadequately prepared to provide services for the PWDs. It lacked the requisite physical facilities, equipment, amenities, alternative formats of resources and specialized staff to cater for needs of PWDs. The study recommended advocacy for a sound legal and policy framework aimed at ensuring requisite infrastructure is in place Kenya Libraries and Information Services Consortium (KLISC) 2024-02-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/10 10.61735/pa3qxq35 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 2 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i2 eng https://journals.klisc.or.ke/jiskm/article/view/10/14 Copyright (c) 2024 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/11 2026-09-14T07:19:48Z jiskm:ART driver

Digital Information Resources Collaboration in a digital age: a case of librarians in tertiary institutions in Akwa Ibom State, Nigeria Okwu, Emmanuel Oladokun, Bolaji digital information resources collaboration tertiary institutions Akwa Ibom State performance challenges librarians This study explored digital information resource collaboration among librarians in tertiary institutions in Akwa Ibom State, Nigeria. The objectives of the study were to identify the types of digital resources available, assess the usefulness of collaboration, evaluate its impact on librarian performance, and identify challenges encountered in the collaboration process. A descriptive survey design was adopted, targeting all librarians in academic libraries within the state. Using a purposive sampling technique, five institutions were selected, and data were gathered from 45 librarians through a structured questionnaire. Descriptive statistics and simple regression analysis were employed for data analysis. The findings revealed that e-databases, e-journals, and e-books were the most common digital resources, while less-utilized resources like online magazines were scarce. Collaboration was found to enhance the preservation of digital materials and improve librarians’ engagement with users, although there was a need for greater focus on subject-matter expertise. Additionally, a strong positive relationship was observed between collaboration and librarian performance. Key challenges to collaboration included limited budgets, inadequate ICT facilities, and unreliable power supply. The study concludes that fostering a collaborative culture and addressing infrastructural and financial barriers are crucial to improving digital resource management and professional development among librarians. Kenya Libraries and Information Services Consortium (KLISC) 2024-10-15 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/11 10.61735/gp2bdj23 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 1 (2024) 3005-4923 3005-4923 10.61735/jiskm.v2i1 eng https://journals.klisc.or.ke/jiskm/article/view/11/23 Copyright (c) 2024 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/12 2026-09-14T07:19:37Z jiskm:ART driver

Does the use of library electronic resources promote environmental sustainability? Perceptions from staff and postgraduate students at the University of Embu, Kenya Maina, Antony Mwangi Gichohi, Paul Maku Environmental sustainability Electronic resources E-library University library Embu University Climate change University libraries are expected to adopt environmentally friendly practices to promote sustainability. This is achieved by instituting energy-efficient measures such as embracing smart waste management, installing solar panels on the roof, having energy-efficient lighting systems, embarking on recycling programs, and embracing electronic resources, among others. However, print materials are still widely used, increasing their negative impacts on the environment through the use of chemicals, and cutting down of trees for paper processing. The study aimed to investigate the perception of staff and students at the University of Embu on the role of e-resources use as a measure to promote environmental sustainability. The objectives include determining the use of e-resources at the University of Embu; assess library users' perception of the connection between electronic resources use and environmental sustainability and evaluate staff and students’ perceptions regarding the effectiveness of e-resources use as a measure to promote environmental sustainability. The study used a survey research design, targeting 490 participants; comprising 468 postgraduate students, 14 library staff, and 8 management staff selected using simple random and convenience sampling techniques. Data collection involved the use of semi-structured questionnaires that were pretested to check their validity and reliability. SPSS was used to analyze quantitative data; where mean, percentage, and standard deviation were calculated. The qualitative data were analyzed using the thematic technique. The findings show that although the use of e-library by postgraduate students contributes significantly to reducing environmental footprint, the utilization of e-resources was average, with the participants having different perceptions regarding the effectiveness of the introduced measures. The study noted a need for university libraries to institute mechanisms for increasing the usage of e-resources in learning. The University of Embu should continue supporting the use of e-resources and embrace e-communication in the institution, which will reduce paperwork and ultimately minimize the carbon footprint, promoting environmental sustainability. Kenya Libraries and Information Services Consortium (KLISC) 2024-03-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/12 10.61735/61g7we26 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 2 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i2 eng https://journals.klisc.or.ke/jiskm/article/view/12/15 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/13 2026-09-14T07:19:37Z jiskm:ART driver

Unravelling the leadership styles used by head librarians in universities in Kenya Hongo, Henry Kwanya, Tom Mwai, Naomi Kiplang’at, Joseph Library leaders , qualities of librarians role of librarians academic librarians Kenya There is an ongoing debate about what makes a leader successful. Whereas multiple views are discernible from the literature, the factors that determine leadership styles are not adequately discussed. This paper explores the leadership styles head librarians in university libraries in Kenya use. It specifically explores the roles and qualities of head librarians as leaders in universities in Kenya. Further, it analyses the leadership styles they apply and their effectiveness in facilitating successful university library leadership. The paper also examines the influence of age, educational level, and gender of the head librarians on their leadership styles. The study was conducted using a mixed methods research approach in eight (8) public and four (4) private university libraries in Kenya. Quantitative data was collected from library staff and library users (staff and students) using questionnaires, while qualitative data was collected from head librarians using interviews. The findings reveal that head librarians oversee the strategic and operational functions of university libraries. To perform these roles effectively, head librarians need effective communication skills. They should also be visionary, inspiring, motivating, patient, consistent and firm. The findings also reveal that the most effective head librarians apply a democratic leadership style. It is also demonstrated that while there may be some association between gender and leadership styles, it is not strong enough to be considered statistically significant. It also emerged that having a higher level of education (PhD) significantly influences head librarians’ leadership styles compared to having a lower level of education (MSc). However, the association between age and leadership styles was not statistically significant. Kenya Libraries and Information Services Consortium (KLISC) 2024-03-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf image/png image/png https://journals.klisc.or.ke/jiskm/article/view/13 10.61735/1sn8e476 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 2 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i2 eng https://journals.klisc.or.ke/jiskm/article/view/13/16 https://journals.klisc.or.ke/jiskm/article/view/13/19 https://journals.klisc.or.ke/jiskm/article/view/13/20 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/14 2026-09-14T07:19:37Z jiskm:ART driver

Tangibility of digital institutional repository service provision to postgraduate students at Universities in Meru County, Kenya Tsenga, Sophia Mjeni Gichohi, Paul Maku tangibility digital institutional repositories service provision university libraries SERVQUAL model postgraduate students Institutional repository services in libraries essentially determine the quality of the scholarly output of postgraduate students. Subsequently, this demands a multi-skilled workforce, facilities, and ICT infrastructure. Tangibility in this context is demonstrated when the staff in charge are decent, premises are neat, resources are easily retrievable and ICT technologies are available. Demonstration of tangibility usually heightens user attractiveness to a place. It may also be reinforced by a user experiencing satisfaction through an easily navigable institutional repository, visually attractive arrangement of the contents, and easily downloadable research materials. Nevertheless, incidences of users getting disinterested and losing patience with institutional repositories have continued to be reported. This paper assesses the tangibility of repository service provision to postgraduate students at universities in Meru County, Kenya. The study adopted a descriptive survey research design. The SERVQUAL model was also adopted to underpin the research. The sample population consisted of 91 students and 10 library heads of sections. Post-graduate students filled out questionnaires while the library heads of sections participated in the interviews. Purposive sampling was used to get librarians and simple random sampling for students. The findings of the study indicated that the tangibility of institutional repositories at universities in Meru County was moderate. To improve it, the respondents recommended the provision of policies guiding the security of information, the repository section being operational during working hours, providing a functional website as well as shelving and classification of information materials be done regularly. There was a need to acquire modern reading tables, student computers, and provision of resources in full texts, and upgrade the earlier version of the repository management system with the current one. The paper recommends the heads of libraries liaise with university management to support and finance the acquisition of new and refurbish existing facilities, technologies, infrastructure, and additional resources. It is also recommended that the directorate of research to revise the postgraduate policy to include all postgraduate levels’ research in order to achieve inclusive service provision. Kenya Libraries and Information Services Consortium (KLISC) 2024-04-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/14 10.61735/771f8v87 KLISC Journal of Information Science and Knowledge Management; Volume 1, Issue 2 (2023) 3005-4923 3005-4923 10.61735/jiskm.v1i2 eng https://journals.klisc.or.ke/jiskm/article/view/14/21 Copyright (c) 2023 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/15 2026-09-14T07:19:48Z jiskm:ART driver

Enhancing information literacy skills of undergraduate medical students: a curriculum and policy analysis Momanyi, Evans Motari Ng’eno, Emily Kiplang'at, Joseph information literacy skills literacy skills adequacy information literacy curricula information literacy perceptions pedagogy medical undergraduate students self-directed learning life-long learning With the growing size and complexity of library collections coupled with the explosion of medical information in diverse formats, medical students require competencies in identifying, locating, retrieving, evaluating, synthesizing, and effectively utilizing information. There is a need, therefore, for medical students to acquire Information Literacy Skills (ILS) to master content, extend their investigations, and become more self-directed and life-long learners. The objectives of the study were to: examine the ILS curricula in place to facilitate the delivery of ILS among medical undergraduate students at Moi University and the University of Nairobi, and to assess the methods used to enhance the delivery of ILS among medical undergraduate students at Moi University and University of Nairobi. A pragmatic research paradigm with a mixed-methods approach was employed in the study. The study adopted a descriptive survey design applied within a multiple case study, combining concurrent triangulation in data collection and analysis. The target population was 685 students comprising 6th-year medicine, 5th-year dentistry, and 4th-year nursing students, and 182 lecturers. A combination of stratified simple random and purposive sampling techniques was employed to obtain 353 medical undergraduate students, 62 lecturers in medicine, dentistry, and nursing specializations, 2 university librarians, 2 heads of medical librarians, and 6 heads of departments. Data was collected using questionnaires and interview schedules. Quantitative data was analyzed using descriptive statistics and presented using frequency distribution tables and bar charts while qualitative data was analyzed thematically based on the objectives and research questions and presented as narrative. The findings revealed that although ILS curriculum and policy were available, there was little implementation and accountability, indicating that the ILS curriculum and policy had not been reviewed to incorporate contemporary ILS. The study concluded that students had not acquired sufficient ILS competencies due to a combination of factors such as poor perception of ILS, low pedagogical expertise among ILS trainers, and absence of sustainable ICT infrastructure to facilitate the acquisition and utilization of fourth ICT revolutions’ competencies. The study recommends that institutions of higher learning should introduce four ILS credit-scored course units. Kenya Libraries and Information Services Consortium (KLISC) 2024-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/15 10.61735/gchda352 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 1 (2024) 3005-4923 3005-4923 10.61735/jiskm.v2i1 eng https://journals.klisc.or.ke/jiskm/article/view/15/22 Copyright (c) 2024 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/16 2026-09-14T07:19:48Z jiskm:ART driver

Assessing the capacity building programs pursued by university libraries in Meru County, Kenya Gitonga, Faith Ntinyari Gichohi, Paul Maku Capacity Building Programs University libraries Competencies Information Professionals Professional Development Changing user demands require libraries to develop unique capabilities for supporting the delivery of quality teaching, learning, and research. This shift further requires librarians to develop competencies in handling emergent technologies, dissemination of information, scholarly communication, and strategy formulation. Nevertheless, there has been an overreliance on conventional ways that have stifled innovation and creativity in most libraries, raising questions on continuous training programs for information professionals. The purpose of the study was to assess capacity-building programs pursued by university libraries in Meru County. The study used a qualitative approach and employed a case study research design. The Technology Organization Environment Model guided the study. The units of analysis were KeMU and MUST university libraries, and the unit of observation was 15 university library staff, specifically, 2 university library heads and 13 heads of library sections who were selected through the purposive sampling method. The study interviewed university librarians and conducted Focus Group Discussions [FGDs] with library heads of sections. The two FGDs comprised 5 and 7 participants in KeMU and MUST respectively.  Validity of the instruments was established by conducting a pretest at Chuka University Library to appraise the dependability of interview and FGDs questions.  One librarian and 2 library section heads participated. Data was analysed using content analysis and thematic categorization. The study identified several capacity-building initiatives undertaken by libraries which included leadership training, customer care training, information retrieval skills development and training on reference management systems. This led to a conclusion that library staff were prepared to deliver quality services through a combination of skill enhancement. Notably, the study highlighted opportunities for library personnel to engage in ongoing professional development. It urges library management to organize seminars and workshops periodically to help its staff to keep abreast with latest developments and innovations in the field of library science. Kenya Libraries and Information Services Consortium (KLISC) 2024-10-15 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/16 10.61735/n8sgxx41 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 1 (2024) 3005-4923 3005-4923 10.61735/jiskm.v2i1 eng https://journals.klisc.or.ke/jiskm/article/view/16/24 Copyright (c) 2024 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/17 2026-09-14T07:19:48Z jiskm:ART driver

Empowering lifelong learning: application of digital literacy skills among postgraduate students at Margaret Thatcher Library, Moi University Masai, Alfred Bosire, Emily Ng'eno, Emily Digital Literacy Skills Electronic resources Information Technology Communications Lifelong learning Training Postgraduate students have lot of workload, which makes them to search for information in electronic resource databases. However, they require digital literacy skills to ensure they can access educational resources online effectively, supporting lifelong learning and research. Existing literature indicates that many users in Kenyan university libraries do not fully utilize electronic resources due to an inadequacy of digital literacy skills. Although electronic resources in libraries are globally acknowledged for aiding research, challenges persist due to technological advancements, necessitating digital literacy skills for effective searching, retrieval and utilization. The objective of the study was to investigate the level and application of digital literacy skills of postgraduate students in facilitating adequate usage of electronic resources. A mixed-method approach was adopted taking on survey design and utilizing concurrent parallel design when interpreting and deriving conclusions. Quantitative data was collected from postgraduate students and qualitative data from library staff. The sample consisted of 118 postgraduate students randomly sampled from 150 postgraduate students and 5 librarians out of 7 were purposively sampled. Qualitative data was analysed using content analysis while quantitative data was analysed using frequency distribution and cross tabulation methods. Tables, charts, graphs and thematic discussions were used to present the data. The key findings of the study revealed that postgraduate students possess different levels of digital literacy skills, majority of postgraduates and librarian’s digital literacy skills were inadequate; majority of the respondents stated that ICT facilities were inadequate. The study concludes that the digital literacy skills of postgraduate students and librarians are inadequate and this limits the utilization of electronic resources. The study recommends librarians to offer regular digital literacy and electronic resources training to improve the level of digital literacy skills of postgraduate students, increase and improve on ICT facilities at Moi University Library. Kenya Libraries and Information Services Consortium (KLISC) 2024-10-15 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/17 10.61735/dwztzj21 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 1 (2024) 3005-4923 3005-4923 10.61735/jiskm.v2i1 eng https://journals.klisc.or.ke/jiskm/article/view/17/25 Copyright (c) 2024 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/18 2026-09-14T07:19:48Z jiskm:ART driver

Demystifying open access misconception for improved research discoverability Njagi, Pauline Ruguru Njoroge, George Gitau Scholarly communication Open-Access publishing The dissemination of knowledge and scholarly communication depends heavily on open-access publishing. Open access refers to free and instant online access to research articles paired with the rights to use these articles fully in the digital environment, in the context of scholarly communication. However, financial limitations, antiquated academic infrastructure, and misunderstandings about open access sometimes impede access to scientific knowledge and research discoveries in developing nations. Erroneous beliefs about lower study quality, copyright issues, and financial hardships sometimes deter researchers from adopting open access. In addition, the benefits and guiding principles of open-access publication are not well known to many scholars and organizations in developing nations. This study hopes to dispel these myths and demonstrate the value in the discoverability and distribution of worthwhile research, which will advance science and advance the socioeconomic growth of these countries. The article aims to establish open access as an opportunity by addressing the misconception that frames it as a threat. The study conducted a literature review on open access. A structured assessment of past and contemporary literature enhanced the selection, categorization, and summarization of findings and deliberation on open access publishing quality control, marketing of intellectual output, copyright, and achieving compliance in institutions of higher learning. The study findings created awareness of the potential benefits of higher citations and exposure that emerge from open access integration into academics' operations. Also, the study demonstrated how open access unlatch the institution to the public and eludes a culture of secrecy and scepticism that has been pervasive throughout scientific research. The study will significantly influence policies on scholarly activities resulting to more open access publishing. Kenya Libraries and Information Services Consortium (KLISC) 2024-10-15 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/18 10.61735/e4wfjb50 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 1 (2024) 3005-4923 3005-4923 10.61735/jiskm.v2i1 eng https://journals.klisc.or.ke/jiskm/article/view/18/26 Copyright (c) 2024 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/19 2026-09-11T10:37:18Z jiskm:ART driver

The Evolving role of Kenyan University Librarians in the age of ICT Rutto, Daniel Kiprotich Bosire, Emily Munge, Evans academic libraries ICT-based library services university education academic librarians Kenya University education in Kenya is undergoing rapid transformation, driven largely by advancements in Information and Communication Technology (ICT). In response, university libraries are evolving to meet the changing demands of academic environments. This study investigates the shifting role of librarians in delivering ICT-enabled library services and identifies the ICT competencies required to effectively support patrons in this dynamic context. Using a case study survey design and a concurrent triangulation mixed-method approach, the research was conducted across three Kenyan universities: University of Nairobi (UoN), Egerton University (EU), and Kabarak University (KABU). Quantitative data were collected from a random sample of 154 fourth-year undergraduate students via structured questionnaires. Qualitative insights were gathered from key informants, including three professional librarians, six university deans/directors, and representatives from the Commission for University Education (CUE) and the Ministry of Education, Science and Technology (MOEST). Findings reveal that while library staff possess foundational ICT skills, there is a pressing need for continuous upskilling to remain relevant in a rapidly digitizing academic landscape. The study underscores the importance of visionary leadership, ongoing professional development, and innovation in redefining librarianship for the future. It contributes to the discourse on the evolving role of librarians in Kenyan higher education and offers strategic insights for policy and capacity-building initiatives. Kenya Libraries and Information Services Consortium (KLISC) 2025-11-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/19 10.61735/2gnf3c45 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 1 (2025) ; 23-36 3005-4923 3005-4923 10.61735/jiskm.v3i1 eng https://journals.klisc.or.ke/jiskm/article/view/19/36 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/20 2026-09-14T07:20:05Z jiskm:ART driver

Perceived usefulness and ease of use of user-generated content by librarians on social media for information services delivery in public tertiary institutions in Katsina State Kankara, Aliyu Nasir Umar, Lawal librarians perceived ease of use perceived usefulness user-generated content Social Media tertiary institutions The paper provided an analysis of the perceived usefulness and perceived ease of use of user-generated content on social media for information service delivery by librarians in public tertiary institutions in Katsina state, Nigeria. Quantitative research method using survey research design was employed to guide the study. The population of the study consisted of one hundred and forty-one (141) librarians in thirteen (13) public tertiary institutions in Katsina State. Total Enumeration sampling was used to select all the 141 librarians as sample size. A self-developed questionnaire was the instrument used for data collection. The findings of the study revealed that librarians found WhatsApp, Facebook, and YouTube easy to use for information services. Creating useful content for relative value, increasing research and services delivery, collaborative authoring, conferencing, virtual meetings, discussions, and dissemination of information, and ideas had unprecedented usefulness on librarians use of user-generated content on social media for information services. Furthermore, these results indicated that librarians do not perceive social media to be useful for uploading their intellectual publications like journal articles, and conference proceedings for relative value and informing users on new changes in library professions, and other spectrum of knowledge in time. It was therefore recommended that Institutions should provide targeted training and clear guidelines for librarians to improve their ease of use and effectiveness across all social media platforms, particularly LinkedIn and Tik-Tok and libraries should encourage the adoption of social media for uploading intellectual publications and sharing professional updates to boost awareness and increase the utilization of library resources. Kenya Libraries and Information Services Consortium (KLISC) 2025-01-21 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/20 10.61735/7b5r0a77 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 2 (2024) ; 1-10 3005-4923 3005-4923 10.61735/jiskm.v2i2 eng https://journals.klisc.or.ke/jiskm/article/view/20/27 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/23 2026-09-14T07:20:05Z jiskm:ART driver

Research data curation at Kenya’s agricultural research institute libraries : opportunities and challenges Ng’eno, Emily Jeruto Odero, Damaris Amoth, Duncan research data research data curation research data management research institutes research libraries Research data are valuable resources that need to be curated and managed by research libraries as they are intricate and complex, irreplaceable, expensive, and time-consuming to replicate. However, The Kenya Agricultural and Livestock Research Act No.17 of 2013 does not define how research data generated by the research institutes should be managed resulting in poor mechanisms for data curation and sharing, low-quality research outputs, duplication of research, and poor re-analysis of existing research data. The purpose of this research was to examine how Kenya’s agricultural research institute libraries curate their research data and propose interventions for improvement. The study investigated how Kenya’s agricultural research institute libraries capture, appraise, describe, preserve, and make accessible for the reuse of its research data. The study was underpinned by the Data Curation Centre (DCC) Lifecycle Model. Six of Kenya’s agricultural research institutes were purposely chosen. The study adopted a pragmatism paradigm applying a mixed methods approach and employing a survey design within a multi-case study. The target population was composed of 41 directors of institutes, heads of research, heads of IT, and librarians, and 142 researchers. Quantitative data were collected using questionnaires by simple random sampling of 124 researchers and qualitative data was collected from the remaining respondents numbering 33 using interviews sampled using census. Qualitative data was analyzed thematically while quantitative data was analyzed using SPSS to generate descriptive and inferential statistics. The findings revealed that the Research Data management (RDM) legal framework had not yet been enshrined in the KALRO Act (No.17 of 2013) thus affecting data curation; the Research Data Curation (RDC) policies and regulations were outdated; the institutes did not involve libraries and librarians in coordinating functions of research data curation; the librarians and researchers had inadequate knowledge and skill of handling RDC service; there was limited awareness and advocacy for RDM. The study concludes that RDC services were not adequately managed. The study recommended the establishment of a formal data governance structure to address data curation services, a legislative and policy framework for RDM and data curation, collaboration and participation among librarians and researchers, capacity-building programs, sound technical infrastructure, and incentivization of stakeholders. Kenya Libraries and Information Services Consortium (KLISC) 2025-01-21 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/23 10.61735/1k03qc39 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 2 (2024) ; 11-27 3005-4923 3005-4923 10.61735/jiskm.v2i2 eng https://journals.klisc.or.ke/jiskm/article/view/23/28 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/24 2026-09-14T07:20:05Z jiskm:ART driver

Perceived benefits of reference management software among postgraduate students at Tangaza University, Kenya Wachira, Nancy Gwademba, Goudian referencing reference management software citation research perceived relative advantage perceived benefits Higher education in Kenya has placed greater emphasis on research, with postgraduate students expected to engage in activities such as writing academic articles, theses, and research projects. These research studies aim to advance our understanding and make valuable contributions to organizational enhancement and policy development. This study examined the importance of Reference Management Software as perceived by the users, focusing on postgraduate students at Tangaza University. The study was anchored on the diffusion of innovation theory, which helped explore the various factors influencing the adoption of Reference Management Software (RMS). The study applied a mixed-method approach and data was collected through survey questionnaires. The study revealed that at least 70.2% of respondents found reference management software more beneficial in their research and academic workflow than manual referencing, although to a varying extent. Some benefits perceived by the respondents include improved efficiency, ease of use, integration with other tools, and time-saving. Despite the benefits, respondents faced various limitations that inhibited their adoption and usage of Reference Management Software. This reveals the need for more focused and comprehensive training to expose users to potential benefits and promote the adoption and continued usage of Reference Management Software. Kenya Libraries and Information Services Consortium (KLISC) 2025-01-21 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/24 10.61735/2zj3p448 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 2 (2024) ; 28-36 3005-4923 3005-4923 10.61735/jiskm.v2i2 eng https://journals.klisc.or.ke/jiskm/article/view/24/29 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/25 2026-09-14T07:20:05Z jiskm:ART driver

Assessment of scholarly communication channels in selected university libraries in Kenya Mutegi, James Njue Oyieke, Lilian Ndiku, Mbenge Tabitha information information access scholarly communication channels self-efficacy university libraries Kenya This study assessed Scholarly Communication Channels (SCC) in selected university libraries in Kenya.  SCC is the system through which research and other scholarly writings are created, evaluated for quality, disseminated to the scholarly community, and preserved for future use.  The study adopted a descriptive survey research design to assess SCC in selected university libraries in Kenya. The study population consisted of 431 students. The sample size was 376 respondents. The researcher adopted a census approach to involve all the 376 respondents in this study. Data were collected through closed-ended questionnaires and analysed using SPSS. The study established that the selected university libraries offered a range of SCC, such as peer-reviewed journals, academic conferences, open access, and institutional repositories. The study concluded that several challenges, such as underutilization, high publishing fees, delays in publication, lack of recognition, and lack of librarian support, confronted SCC. The study also revealed that the most utilized SCC were institutional repositories and peer-reviewed journals, while the least utilized SCC were academic conferences. Most students lacked self-efficacy in publishing and selecting the best scholarly communication channels. Kenya Libraries and Information Services Consortium (KLISC) 2025-07-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf application/pdf https://journals.klisc.or.ke/jiskm/article/view/25 10.61735/4j8w1r85 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 2 (2024) ; 37-48 3005-4923 3005-4923 10.61735/jiskm.v2i2 eng https://journals.klisc.or.ke/jiskm/article/view/25/32 https://journals.klisc.or.ke/jiskm/article/view/25/33 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/26 2026-09-14T07:20:05Z jiskm:ART driver

Attaining compliance for digital archiving through effectual implementation of legislative and regulatory frameworks in selected Kenyan universities: are we ‘there’ yet? Erima, Juliet A. Maseh, Elsebah digital records digital archives digital archiving public universities archival legislation archival regulations Legal and regulatory frameworks constitute the guiding provisions for record keeping globally. However, more often than not, such guidance does not adequately address digital records management. This study examined legal and regulatory frameworks governing digital archives in selected public universities in Kenya, to establish compliance in order to enhance digital archiving practices in the institutions. The study objectives were two-fold: to identify the legal and regulatory frameworks governing digital archives management (DAM) in Kenyan public universities and to establish the effectiveness of the identified legislative and regulatory frameworks in the management of digital archives. The underpinning model for this study was the Archives and Records Management Association (ARMA) Records Management Maturity model. Qualitative research and multiple case study designs were adopted, and data collection was undertaken using face-to-face interviews. The study targeted 205 participants from six public universities in Kenya. Saturation point was however reached after interviewing 29 participants in the categories of Archivists, Records Managers and Records Officers, and 39 participants in the categories of ICT Directors and ICT staff.  Additionally, six Legal Officers were interviewed, one from each of the six institutions, giving a total sample size of 74 participants. Data was analysed thematically and presented in narrative descriptions. In a few cases, data was quantified and analysed in descriptive statistics for visual representation using pie-charts. The study established that Public Archives and Documentation Services Act (CAP 19) of the Laws of Kenya (2012) was the major law guiding management of public sector records and archives in the country. Subsequently, the study concluded that legislative and regulatory frameworks governing digital archives in the institutions were deficient and required rigorous review, design, and implementation. The study recommends that the Government of Kenya should fast-track review of Public Archives and Documentation Services Act. Kenya Libraries and Information Services Consortium (KLISC) 2025-01-21 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/26 10.61735/2jr98p51 KLISC Journal of Information Science and Knowledge Management; Volume 2, Issue 2 (2024) ; 49-57 3005-4923 3005-4923 10.61735/jiskm.v2i2 eng https://journals.klisc.or.ke/jiskm/article/view/26/31 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/27 2026-09-12T08:04:38Z jiskm:ART driver

Digital disruption of academic integrity: how Information Technology mediates the relationship between plagiarism awareness, practice, and academic integrity among postgraduate students Odongo, Stephen Odera Njoroge, Gitau academic integrity Information Technology plagiarism awareness postgraduate students academic conduct Artificial Intelligence Academic Integrity forms the basis for research being treated as trustworthy and reliable. Postgraduate research in this regard should therefore exhibit high standards of academic integrity. Digital disruption has significantly reshaped ethical scholarship, creating new challenges while opening new opportunities to protect and preserve academic integrity. Plagiarism, an aspect of academic integrity, has become a challenge due to digital disruption. The basis of this study was to understand the correlation between plagiarism awareness and practice among postgraduate students and academic integrity. Additionally, establish how information technology in the form of digital content and Artificial intelligence mediates this relationship. Comprehension and maintenance of academic integrity by postgraduate students is essential at this level, where postgraduate students are expected to be producers of evidence-based scholarly research. Despite evidence from the literature indicating an increase in plagiarism among postgraduate students, limited research has examined the behavior and disruptive nature of information technology. Study participants were therefore derived from 496 students within 3 public universities in Kenya. At the time, the students (PhD/Master's) must have been undertaking their thesis/dissertation. The research used a correlational research design. A standardized questionnaire was administered to participants. Analysis of the data was conducted using SPSS  software by means of regression and correlation. Findings indicate that while IT can provide instructional materials and plagiarism-detection mechanisms, it has also created several loopholes in traditional guidelines on academic integrity, and advances in technology have facilitated more sophisticated forms of plagiarism through AI-assisted content changes. A multi-faceted, orientation-based curriculum is proposed to address the complex technological landscape of contemporary academic work and current academic integrity policies. Kenya Libraries and Information Services Consortium (KLISC) 2025-12-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/27 10.61735/y0wxxs53 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 2 (2025); 13-26 3005-4923 3005-4923 10.61735/jiskm.v3i2 eng https://journals.klisc.or.ke/jiskm/article/view/27/40 Copyright (c) 2026 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/32 2026-09-11T10:37:18Z jiskm:ART driver

Adoption of Reference Management Software in academic writing among postgraduate medical professionals at the Postgraduate Institute of Medicine in Sri Lanka Wadasinghe, Chandima Reference Management Software academic writing citation management research efficiency information literacy This study examines the utilisation of Reference Management Software (RMS) among postgraduate medical professionals in Sri Lanka, with a focus on awareness, usage patterns, and its impact on academic writing. Proper citation is essential for maintaining research credibility and preventing plagiarism; however, many professionals struggle with citation management due to limited training and awareness of RMS. A Google Forms survey was administered to 116 postgraduate medical trainees who attended the library orientation programme at the Postgraduate Institute of Medicine (PGIM) Library in 2024. The findings indicate that Mendeley (99 respondents, 86.4%) is the most preferred RMS. Most participants (82, 70.7%) learned about RMS through the PGIM Library Orientation Programme, and registrars (49, 42.2%) were the most frequent users. A majority (101, 87.1%) considered RMS useful for citation management, reporting a mean score of 4.2 (±0.8). Nearly all respondents (110, 94.8%) believed proper citation improves research quality, while 87 (75.0%) reported significant time savings. Furthermore, 90 participants (77.6%) stated that RMS enhances the organisation of academic writing, although 9 (7.8%) remained neutral, suggesting variability in perceived benefits.Key advantages highlighted include error reduction (85, 73.3%), improved accuracy (78, 67.2%), and prevention of accidental citation omissions (93, 80.2%). While 56.0% found RMS helpful for systematic citation management, 35 (30.2%) struggled with identifying and correcting inconsistencies. Only 17 (14.7%) actively used reference-sharing features, indicating underutilisation of collaborative functions. Usability challenges were reported by 33 participants (28.4%), including difficulties citing specific sources, and many requested additional hands-on training. A lack of knowledge about advanced features was also noted. Additionally, 57 respondents (49.1%) reported that RMS improves traceability of information sources, and 49 (42.2%) found it useful for efficiently updating citations.Overall, the study demonstrates that RMS enhances academic writing efficiency but requires improved training and support. Expanding training programmes and addressing usability issues can promote adoption, strengthen research productivity, and uphold academic integrity Kenya Libraries and Information Services Consortium (KLISC) 2025-11-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/32 10.61735/1cb27747 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 1 (2025) ; 37-50 3005-4923 3005-4923 10.61735/jiskm.v3i1 eng https://journals.klisc.or.ke/jiskm/article/view/32/37 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/37 2026-09-11T17:57:30Z jiskm:ART driver

An Intense gaze on the nature of reference services and sources in Dame Patience Jonathan Academic Library Opururm, Augustine Chineme Idoniboye-Obu , Tamunotonye Ibimina Akpelu, Eruchi Brown Reference Reference Services Reference Sources Academic Library The study examined the nature of reference services and sources in the Dame Patience Jonathan Academic Library. The study is anchored in a descriptive research design. The study sample comprised 13 library staff (para-professionals and professional librarians). The study adopted the judgmental sampling technique, considering only para-professionals and professional librarians, as they are the core service providers in the library. Data were collected using an observational inventory. The collected data were analyzed using frequency count and percentage. Items with a Yes percentage above 50% were accepted. Findings reveal that lack of ICT skills, inadequate ICT facilities, and poor internet connectivity are the challenges confronting the delivery of reference services. It was recommended that academic libraries build their own library websites, create online platforms for users to interact with human librarians or chatbots, and optimize their social media accounts Kenya Libraries and Information Services Consortium (KLISC) 2025-12-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/37 10.61735/s4hzr073 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 2 (2025); 27-33 3005-4923 3005-4923 10.61735/jiskm.v3i2 eng https://journals.klisc.or.ke/jiskm/article/view/37/41 Copyright (c) 2026 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/39 2026-09-11T10:37:18Z jiskm:ART driver

Redefining library user engagement through AI-enabled virtual assistants : a systematic review Okeyo, Sadati Rutere, Josleen AI-enabled virtual assistants user engagement library services ethical considerations digital transformation Libraries are increasingly embracing artificial intelligence (AI) technologies to enhance user engagement and streamline service delivery. Among these, AI-enabled virtual assistants (VAs) have emerged as pivotal tools in redefining how users interact with library systems by offering real-time, personalised, and accessible support. This review aimed to explore the transformative role of AI-enabled virtual assistants in modern library environments, focusing on their impact on user engagement, service efficiency, and ethical considerations. A systematic literature review was conducted through desktop analysis, drawing evidence from peer-reviewed publications between 2019 and 2025 sourced from PubMed, IEEE, ERICA, JSTOR, EBSCOhost, Emerald, SAGE, and Taylor & Francis. Search terms included “AI in libraries,” “virtual assistants,” “chatbots,” “user engagement,” “natural language processing,” and “machine learning.” Studies were selected based on relevance, peer-reviewed status, language (English), and coverage of AI applications in library settings. The findings reveal that AI-enabled virtual assistants enhance user experiences by providing round-the-clock, conversational assistance tailored to user preferences. They contribute to operational efficiency by automating repetitive queries and freeing up librarians to focus on complex tasks. Nonetheless, key concerns include data privacy, algorithmic bias, accessibility barriers, and the need for continuous staff training to manage AI tools effectively. The review concludes that while AI-enabled virtual assistants hold immense potential to modernise library services, their adoption must be guided by robust ethical frameworks that prioritise user autonomy, equity, and data protection. Libraries, researchers, and policymakers are urged to collaborate in developing context-specific strategies for the responsible integration of AI, ensuring that technological innovation aligns with the core values of inclusivity, intellectual freedom, and lifelong learning. Kenya Libraries and Information Services Consortium (KLISC) 2025-10-28 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/39 10.61735/yyzbgj77 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 1 (2025) ; 1-10 3005-4923 3005-4923 10.61735/jiskm.v3i1 eng https://journals.klisc.or.ke/jiskm/article/view/39/34 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/40 2026-09-19T08:34:45Z jiskm:ART driver

Suitability of the current Kenyan LIS curriculum for the digital age Mwaurah, Naomy Gathama, Purity N. Namande, Ben Wekalao curriculum Library and Information Science information landscape digital librarian Information and Communication Technology Over the years, the Library and Information Science (LIS) profession has continued to evolve both in theory and practice. Now, the “custodian librarian” has grown into a “knowledge manager” and a “digital librarian.” Therefore, there has been an increasing need to revamp the LIS curriculum to respond to the changing roles of the LIS professions. This study aimed to assess the suitability of the current Kenyan LIS curriculum for the digital age. In carrying out the investigation, a descriptive survey design was used. The study sample population included 7 heads of LIS departments from 7 of the oldest universities offering LIS degrees and 58 university librarians. Semi-structured questionnaires were used to collect data. Varying responses were given by respondents concerning satisfaction with the current LIS curriculum, its alignment with emerging technologies in the LIS field, and how prepared the LIS graduates were for the roles of librarianship.  The responses revealed a skill mismatch, and therefore respondents suggested the inclusion of more ICT-related courses in the LIS curriculum. It was further reported that the LIS curriculum does not sufficiently address current job market requirements. Curriculum review and changing the learning objectives to take into account new emerging trends that translate into best practices are paramount. The study therefore recommended collaborative reviewing of the LIS curriculum, standardization, and harmonizing the LIS curriculum across institutions to ensure students graduate with similar competencies. This, therefore, calls for LIS educators to assess the LIS curriculum to ensure it is aligned to current market needs. Kenya Libraries and Information Services Consortium (KLISC) 2025-11-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/40 10.61735/wrnmpe36 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 1 (2025) ; 11-21 3005-4923 3005-4923 10.61735/jiskm.v3i1 eng https://journals.klisc.or.ke/jiskm/article/view/40/35 Copyright (c) 2025 Naomy Mwaurah, Purity N. Gathama, Ben Wekalao Namande (Author) https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/41 2026-09-11T10:37:18Z jiskm:ART driver

Knowledge sharing practices among librarians at the Kenya National Library Service : a case of selected branches Omare, Ednah Okenyuri Odini, Cephas Amoth, Duncan Kenya National Library Service knowledge sharing knowledge management knowledge sharing practices This study examined knowledge-sharing practices among librarians at selected branches of the Kenya National Library Service (KNLS). Employing a descriptive survey research design, data were collected from 44 purposively sampled librarians across four KNLS branches: Upper Hill, Nakuru, Kisii, and Nyeri. Data collection methods included self-administered questionnaires and key informant interviews. The findings revealed that collaborative technologies played a significant role in facilitating knowledge sharing, particularly through discussions and debates. Notably, 40.9% of respondents strongly agreed that collaborative technologies were integral to their knowledge-sharing activities, while 43.3% reported frequent engagement in discussions. Additionally, 52.2% and 25% of respondents identified WhatsApp and YouTube, respectively, as their preferred social media platforms for knowledge exchange. The study recommends the strategic utilization of existing social media platforms—such as Facebook, YouTube, and WhatsApp—as tools for communication and professional development. Initiatives like regular webinars, online discussion forums, and multimedia content creation are encouraged to promote inclusive and geographically diverse knowledge sharing. Kenya Libraries and Information Services Consortium (KLISC) 2025-11-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/41 10.61735/3ygs9a55 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 1 (2025) ; 51-62 3005-4923 3005-4923 10.61735/jiskm.v3i1 eng https://journals.klisc.or.ke/jiskm/article/view/41/38 Copyright (c) 2025 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/42 2026-09-15T08:12:25Z jiskm:ART driver

Reshaping librarians' roles: a proactive call to support students' mental health at universities in Kenya Tsenga, Sophia Mjeni librarian’s role library support mental health mental health support depression Student mental health underscores the overall well-being and resilience. It also entails the ability for students to subsist life demands, manage daily stressors while being productive in their learning. Academic libraries are better situated to support student mental well-being, given that they are frequently visited by students both physically and virtually. Library professionals are therefore, expected to prioritise customer experience and present themselves as trusted intermediaries for students. However, librarians' potential to contribute beyond their traditional information roles and actively support student mental well-being remains underexplored. Global and regional research shows a growing interest in this subject, although unclear on the specific roles. A notable gap exists in integrating mental health concerns into their daily services, operations and practices. This paper explored the librarians’ proactive role in supporting students’ mental health at universities. The paper used a systematic review methodology that evaluated secondary sources as guided by inclusion and exclusion criteria and the sampled documents reported thematically. Findings revealed that while librarians’ role is critical in supporting student mental wellness, the absence of structured and proactive interventions limits their transformative impact. The limited involvement perpetuates despite the heightened cases of mental health challenges among university students. The paper recommends the heads of counselling services, to prioritize librarians’ capacity building to discover information, collaborations and supportive ways they can contribute towards supporting mental health in universities. Sensitization and awareness programs for librarians organized by the counselling departments should precede the designated mental health library ambassador or champion, to catch a wider participation. Additionally, the university librarians, counsellors and university management should collaborate and partner in developing mental health best-practices and policies. Librarians should acquire information resources on mental health and create awareness on the same, to influence student work-life balance, and foster a healthier lifestyle. Kenya Libraries and Information Services Consortium (KLISC) 2026-09-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/42 10.61735/71g98b85 KLISC Journal of Information Science and Knowledge Management; Volume 4, Issue 1 (2026) ; 14 - 24 3005-4923 3005-4923 10.61735/jiskm.v4i1 eng https://journals.klisc.or.ke/jiskm/article/view/42/64 Copyright (c) 2026 Sophia Mjeni Tsenga (Author) https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/43 2026-09-12T08:04:40Z jiskm:ART driver

Library services in an AI-powered world: a personnel management perspective Obinyan, Oluwatoyin Oyeyemi ICT-based library services Artificial intelligence Personnel Management digital transformation Library Professionals Library Technologies Library Services Artificial intelligence (AI) is increasingly reshaping library services, professional practices, and workforce configurations. This study examines the implications of AI adoption for library services from a personnel management perspective, with emphasis on changing staff roles, competencies, and management strategies. A descriptive survey design was adopted, and data were collected from 174 library professionals drawn from academic, public, school, and special libraries using a structured questionnaire. Data were analysed using descriptive statistics, specifically mean and standard deviation. Findings indicate that AI has moderately transformed staff roles by reducing repetitive tasks, improving operational efficiency, and shifting professional responsibilities toward technology mediation, supervision, and ethical oversight. Although respondents acknowledged opportunities for innovation and professional growth, challenges such as fear of job displacement, limited funding for training, skills gaps, and ethical concerns remain significant. The study recommends sustained capacity-building programmes, integration of AI competencies into personnel policies, leadership-driven change management, and collaborative training initiatives. The study provides empirical evidence from a developing-country context and practical guidance for aligning personnel management strategies with responsible, inclusive AI adoption in library services. Kenya Libraries and Information Services Consortium (KLISC) 2025-12-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/43 10.61735/rafp3d85 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 2 (2025); 34-42 3005-4923 3005-4923 10.61735/jiskm.v3i2 eng https://journals.klisc.or.ke/jiskm/article/view/43/42 Copyright (c) 2026 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/47 2026-09-11T10:37:03Z jiskm:ART driver

Assessing artificial intelligence literacy levels among academic librarians in Kenya Ndungu, Miriam W. Agava, Stanislaus Artificial intelligence literacy AI algorithms prompt engineering explainable AI XAI training data Artificial Intelligence (AI) literacy is emerging as a core competence in preparing higher education learners for the industry. It has been proposed that libraries are well-positioned to offer AI literacy to all students by integrating it into existing media and information literacy programs. There is, however, a research gap on whether librarians possess the requisite skills and competencies to deliver AI literacy to learners in higher education. This study utilised an online questionnaire created in Google Forms to assess librarians' self-rated levels of awareness and competencies in AI in higher education in Kenya. Librarians rated themselves as most proficient in using AI tools for research, AI-driven search and discovery tools, and responsible use of AI. They reported critical skill gaps in concepts such as prompt engineering, training data, algorithms, explainable AI, and ethical considerations in AI use. The authors conclude that librarians must build on the information literacy skills they possess by integrating AI literacy. This can be done by leveraging free online resources and targeted capacity building. Kenya Libraries and Information Services Consortium (KLISC) 2025-12-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/47 10.61735/t2essm90 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 2 (2025); 1-12 3005-4923 3005-4923 10.61735/jiskm.v3i2 eng https://journals.klisc.or.ke/jiskm/article/view/47/39 Copyright (c) 2026 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/51 2026-09-12T08:04:39Z jiskm:ART driver

Citation analysis of theses and dissertations submitted to the College of Natural Sciences, University of Dodoma (2011–2023) Kwigizile, Harold Eliud Samzugi, Athumani S. Isowe, Lilian D. citation patterns postgraduate research scholarly communication journal usage local content library collection development Bibliometric studies on postgraduate research in Tanzania remain limited, particularly in the natural sciences. This study examined citation patterns in master’s dissertations and doctoral theses submitted to the College of Natural Sciences at the University of Dodoma in order to assess the types, currency, and origin of cited sources. A descriptive research design employing bibliometric techniques was used to analyse 153 postgraduate documents, including 146 master’s dissertations and 7 doctoral theses submitted between 2011 and 2023. Findings revealed a strong reliance on citation of journal articles, while citation of monographs, theses, websites, and locally produced sources remained limited. Doctoral candidates demonstrated greater use of current, digital, and peer-reviewed resources compared to master’s students. The study concludes that citation practices reflect both evolving digital research trends and limitations in access to diverse scholarly resources. It recommends strengthening access to electronic resources, improving the visibility of local research outputs, and enhancing research and information literacy training to support the quality and sustainability of postgraduate scholarship, Kenya Libraries and Information Services Consortium (KLISC) 2025-12-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/51 10.61735/9exmbg32 KLISC Journal of Information Science and Knowledge Management; Volume 3, Issue 2 (2025); 43 - 54 3005-4923 3005-4923 10.61735/jiskm.v3i2 eng https://journals.klisc.or.ke/jiskm/article/view/51/43 Copyright (c) 2026 KLISC Journal of Information Science & Knowledge Management https://creativecommons.org/licenses/by-nc/4.0

oai:ojs2.journals.klisc.or.ke:article/76 2026-09-19T08:34:47Z jiskm:ART driver

AI in research support : how librarians can enhance knowledge discoveries Mutia, Ndinda Kamau, Grace Njeri Artificial intelligence Indigenous Knowledge Akamba Community Dispute resolution Globally, Artificial Intelligence (AI) has become a transformative force across multiple sectors, including governance, healthcare, and dispute management, offering innovative approaches to problem-solving and social development. However, traditional dispute resolution mechanisms remain important for preserving social cohesion in Africa, though they are hampered by modernization and new technologies. The aim of the study was to find out the use of AI support in Indigenous Knowledge alternative dispute resolution among the Akamba community in Kitui County, Kenya, to enhance peace and development. The specific Objectives were to identify the existing Indigenous Knowledge (IK) methods used in IK-based alternative dispute resolution, to determine community perspectives on the ethical use of AI technology to enhance IK-based dispute resolution, and to develop a framework for AI support in IK-based dispute resolution. A case study research design was used, drawing from Sociotechnical Systems theory and Indigenous Knowledge Systems theory. The researcher applied purposive and snowball sampling techniques to select 25 respondents (traditional elders, chiefs, and community leaders) in 5 selected sub-counties. Semi-structured interviews were used to collect the data. The data was transcribed and thematically analyzed using NVivo 15 software. The results revealed that within the Akamba community, there was a reliance on elders’ mediation and family arbitration. The respondents expressed a willingness to adopt AI primarily for the documentation and archiving of indigenous material and for knowledge sharing in general. Despite the potential integration, some moral dilemmas arise, with the majority of the respondents acknowledging data privacy issues and cultural misrepresentation as concerns. The survey ultimately concludes that AI can only supplement human wisdom and not replace it. The research developed a framework integrating AI into the IK alternative dispute resolution process, making it more efficient, stable, and accessible to future generations of the Akamba community in Kitui and beyond. Kenya Libraries and Information Services Consortium (KLISC) 2026-09-12 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://journals.klisc.or.ke/jiskm/article/view/76 10.61735/sckmgv81 KLISC Journal of Information Science and Knowledge Management; Volume 4, Issue 1 (2026) ; 1 - 13 3005-4923 3005-4923 10.61735/jiskm.v4i1 eng https://journals.klisc.or.ke/jiskm/article/view/76/63 Copyright (c) 2026 Ndinda Mutia, Grace Njeri Kamau (Author) https://creativecommons.org/licenses/by-nc/4.0