Equity and inclusivity in library services for people with disabilities during the COVID-19 pandemic: Case of Kaimosi Friends University, Kenya

Equity and inclusivity in library services for people with disabilities during the COVID-19 pandemic

Case of Kaimosi Friends University, Kenya

Authors

  • Carolyne Shikuku Kaimosi Friends University

Keywords:

Persons with disabilities, Remote Services, Assistive technologies, Virtual Services, COVID-19 Pandemic, New normal

Abstract

The study sought to investigate the level of preparedness of Kaimosi Friends University (KAFU) library in service provision to People With Disabilities (PWDs) during the COVID-19 pandemic with a view to providing strategies aimed at ensuring equity and inclusivity in service provision. The specific objectives of the study were: to investigate the level of preparedness of the library in providing services to PWDs; to explore the types of services available for PWDs; to establish the opportunities and challenges PWDs encounter in accessing services; provide strategies to mitigate against these challenges and enhance equity and inclusivity in service provision. The study was informed by the social model of disability. The research adopted qualitative research design. The study population included users with physical challenges, visual and hearing impairment and service providers. Purposive sampling technique was employed targeting information rich sources. Data was obtained through face-to-face interviews complemented by the observation method. Data was analyzed thematically and aligned to the objectives of the study. The findings of the study indicated that the library was inadequately prepared to provide services for the PWDs. It lacked the requisite physical facilities, equipment, amenities, alternative formats of resources and specialized staff to cater for needs of PWDs. The study recommended advocacy for a sound legal and policy framework aimed at ensuring requisite infrastructure is in place

References

Ali, M. Y., & Gatiti, P. (2020). The COVID-19 (Coronavirus) pandemic: Reflections on the roles of librarians and information professionals. Health Information & Libraries Journal, 37(2), 158–162. https://doi.org/10.1111/hir.12307

Ayoung, D., Baada, F., & Baayel, P. (2020). Access to library services and facilities by persons with disability: Insights from academic libraries in Ghana. Journal of Librarianship and Information Science, 53(1), 1–14. https://doi.org/10.1177/0961000620917723

Ayre, L. B. (2020). What More Can We Do to Address Broadband Inequity and Digital Poverty? Information Technology and Libraries, 39(3), Article 3. https://doi.org/10.6017/ital.v39i3.12619

Ayre, L., & Craner, J. (2020). Libraries are open—Only the buildings are closed. Collaborative Librarianship, 12(1), 14–19.

Breslin, J. (2020). Shelved Forever? How the Pandemic has Helped Flick the Digital Switch. Legal Information Management, 20(3), 133–136. https://doi.org/10.1017/S1472669620000316

Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., Bywaters, D., & Walker, K. (2020). Purposive sampling: Complex or simple? Research case examples. Journal of Research in Nursing, 25(8), 652–661.

Carson, G. (2009). The social model of disability. Stationery Office.

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.

Decker, E. N. (2021). Reaching academic library users during the COVID-19 pandemic: New and adapted approaches in access services. Journal of Access Services, 18(2), 77–90. https://doi.org/10.1080/15367967.2021.1900740

Fletcher, G., & Griffiths, M. (2020). Digital transformation during a lockdown. International Journal of Information Management, 55, 102185. https://doi.org/10.1016/j.ijinfomgt.2020.102185

GoK. (2021). Status Report on Disability Inclusion in Kenya, 2021: Implementation of the Global Disability Summit Commitments of 2018. GoK; The Big 4; Kenya Vision 2030; Global Disability Summit. Retrieved from https://www.socialprotection.go.ke/wp-content/uploads/2022/03/STATUS-REPORT-ON-DISABILITY-INCLUSION-IN-KENYA-2021.pdf

GSDRC. (2015). Disability inclusion. GSDRC Applied Knowledge Services. https://gsdrc.org/wp-content/uploads/2015/11/DisabilityInclusion.pdf

IFLA. (2013). IFLA Manifesto for libraries serving persons with a print disability: To improve and promote accessible library and information services to persons with a visual impairment or any other print disability. International Federation of Library Associations and Institutions (IFLA). Retrieved from https://www.ifla.org/wp-content/uploads/2019/05/assets/libraries-for-print-disabilities/publications/ifla-manifesto-for-libraries-serving-persons-with-a-print-disability.pdf

Iroeze, P. C., Opara, G., Nneka, A., & Chima-James, N. (2018). Availability and Utilization of Information Resources and Services in the Special Education Centre Libraries in South-East, Nigeria. International Journal of Library and Information Science Studies (IJLISS), 4(3), 12–25.

Ito, A., Wonosaputra, E., & Ono, M. (2020). Leaving no one behind: The COVID-19 crisis through the disability and gender lens. UN Department of Economic and Social Affairs (DESA), Policy Brief No. 69, 1–3.

Jones, S. (2020). Optimizing Public Library Resources in a Post COVID-19 World. Journal of Library Administration, 60(8), 951–957. https://doi.org/10.1080/01930826.2020.1820281

Kiambati, F. G. (2015). Challenges in accessing electronic information resources by students with visual impairments in Kenyatta University Post Modern Library [Master’s Thesis]. University of Nairobi.

Kiruki, B. W., & Mutula, S. M. (2021). Accessibility and Usability of Library Websites to Students with Visual and Physical Disabilities in Public Universities in Kenya. International Journal of Knowledge Content Development & Technology, 11(2), Article 2.

KNBS. (2020). Status of disability in Kenya: Statistics from the 2019 census [Kenya National Bureau of Statistics (KNBS)]. Development Initiatives. Retrieved from https://www.knbs.or.ke/2019-kenya-population-and-housing-census-reports/

Ma, L. F. H. (2020). Academic Library Services during COVID-19: The Experience of CUHK Library. International Information & Library Review, 52(4), 321–324. https://doi.org/10.1080/10572317.2020.1834251

Mehta, D., & Wang, X. (2020). COVID-19 and digital library services – a case study of a university library. Digital Library Perspectives, 36(4), 351–363. https://doi.org/10.1108/DLP-05-2020-0030

Monda, L. K. (2018). The Role of Librarians in Meeting the Information Needs of Visually and Hearing Impaired Students at the University of Nairobi Library, Kenya [Master’s Thesis, University of Nairobi]. Retrieved from http://erepository.uonbi.ac.ke/handle/11295/105400

Morgan, S. J., Pullon, S. R. H., Macdonald, L. M., McKinlay, E. M., & Gray, B. V. (2017). Case Study Observational Research: A Framework for Conducting Case Study Research Where Observation Data Are the Focus. Qualitative Health Research, 27(7), 1060–1068. https://doi.org/10.1177/1049732316649160

Oltmann, S. (2016). Qualitative interviews: A methodological discussion of the interviewer and respondent contexts. Forum Qualitative Sozialforschung/Forum: Qualitative Social Research, 17(2), Art. 15.

Phukubje, J., & Ngoepe, M. (2017). Convenience and accessibility of library services to students with disabilities at the University of Limpopo in South Africa. Journal of Librarianship and Information Science, 49(2), 180–190.

Pionke, J. J. (2020). Library employee views of disability and accessibility. Journal of Library Administration, 60(2), 120–145.

Pokorná, L., Indrák, M., Grman, M., Stepanovsky, F., & Smetánková, M. (2020). Silver lining of the COVID-19 crisis for digital libraries in terms of remote access. Digital Library Perspectives, 36(4), 389–401. https://doi.org/10.1108/DLP-05-2020-0026

Silverman, D. (2018). Doing Qualitative Research (5th ed.). SAGE Publications Ltd.

Tudzi, E. P., Bugri, J. T., & Danso, A. K. (2017). Deterrent libraries: Denying persons with disability. Journal of Science and Technology (Ghana), 37(1), 113–126.

UNESCO. (2023). The right to quality education for learners with disabilities: What makes a learning environment inclusive? UNESCO. Retrieved from https://www.unesco.org/en/articles/right-quality-education-learners-disabilities-what-makes-learning-environment-inclusive

Walsh, B., & Rana, H. (2020). Continuity of Academic Library Services during the Pandemic The University of Toronto Libraries’ Response. Journal of Scholarly Publishing, 51(4), 237–245. https://doi.org/10.3138/jsp.51.4.04

WHO. (2019). Disability. World Health Organization. Retrieved from https://apps.who.int/iris/rest/bitstreams/1343030/retrieve

World Bank. (2020). Leveraging Lessons from the COVID-19 Crisis for Learners with Disabilities: Global Seminar. World Bank. Retrieved from https://www.worldbank.org/en/events/2020/07/14/leveraging-lessons-from-covid-19-for-learners-with-disabilities

Downloads

Published

2024-02-01

How to Cite

Equity and inclusivity in library services for people with disabilities during the COVID-19 pandemic: Case of Kaimosi Friends University, Kenya. (2024). KLISC Journal of Information Science & Knowledge Management, 1(2). https://doi.org/10.61735/pa3qxq35

Issue

Section

Articles

How to Cite

Equity and inclusivity in library services for people with disabilities during the COVID-19 pandemic: Case of Kaimosi Friends University, Kenya. (2024). KLISC Journal of Information Science & Knowledge Management, 1(2). https://doi.org/10.61735/pa3qxq35

Most read articles by the same author(s)

1 2 > >> 
Loading...